Returns Exchanges Refunds and Store Credit Policy

Richard’s Kitchen Store accepts eligible returns within 30 days of the original purchase date. This policy applies to purchases made in our store, through our sales team, on galley.com, or through another online sales platform.

A receipt, invoice, order confirmation, or other acceptable proof of purchase is required.

This return policy applies to merchandise only. Shipping, freight, handling, delivery, assembly, installation, labor, service, and other charges are nonrefundable after the service has been performed or the expense has been incurred.

Return Eligibility

To qualify for a return, merchandise must be:

• Unused and in like-new, resalable condition
• In its original packaging
• Complete with all parts, accessories, manuals, and tags
• Returned within 30 days of purchase
• Accompanied by proof of purchase

All merchandise is subject to inspection before a return, exchange, store credit, or refund is approved.

Richard’s Kitchen Store may refuse merchandise that has been used, installed, connected, operated, assembled, altered, damaged, or otherwise removed from resalable condition.

Starting a Return

Before returning or shipping merchandise, contact Richard’s Kitchen Store at ar@galley.com or call 985-868-9240.

Online and marketplace purchases must be returned through the same platform where the original purchase was completed.

Merchandise sent to us without prior return authorization may be refused and returned to the customer at the customer’s expense.

Exchanges and In Store Credit

When a return is approved, an exchange or in-store credit is preferred whenever practical. These options can usually be completed faster than a refund.

Approved in-store credit may be applied toward a current or future purchase from Richard’s Kitchen Store.

If an exchange cannot be completed immediately, we may issue in-store credit or approve another resolution.

Refunds

When a refund is approved, it will be processed through the original payment method and the same sales platform used for the purchase.

• Credit and debit card refunds are returned to the original card.
• Customer-account purchases are credited to the appropriate account.
• Approved cash refunds up to $100 may be issued in the store.
• Approved cash refunds over $100 will be issued by mailed check.
• Original shipping, freight, delivery, handling, and service charges are nonrefundable.
• Return shipping is the customer’s responsibility unless the return results from an error by Richard’s Kitchen Store or an approved damaged or defective product claim.

Banks and credit card companies may require additional time to process and post an approved refund.

Special Orders and Custom Products

Special-order, custom, and personalized merchandise is nonreturnable and non-exchangeable.

An exception requires management approval and depends on the manufacturer or vendor accepting the return. Approved exceptions may be subject to freight, handling, cancellation, manufacturer, and restocking charges.

Electrical and Plumbing Parts

Electrical and plumbing parts are nonreturnable and nonrefundable, including parts that were purchased but not installed.

Customers should confirm model numbers, specifications, voltage, connections, and compatibility before purchasing these items.

Equipment Returns

All equipment returns and exchanges require management approval.

Approved equipment returns may be subject to a restocking fee of up to 25%, plus applicable manufacturer, vendor, handling, and freight charges.

Equipment that has been installed, connected, operated, damaged, or otherwise placed into service generally cannot be returned.

Final Sale Items and Gift Cards

Gift cards and merchandise specifically identified as Final Sale are nonreturnable and nonrefundable.

Discounted merchandise is not automatically considered Final Sale unless it was clearly identified as Final Sale when purchased.

Damaged Defective or Incorrect Merchandise

Inspect all merchandise promptly after pickup or delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact Richard’s Kitchen Store immediately. Keep the merchandise, original packaging, shipping materials, labels, and photographs of the damage until we provide instructions.

Do not discard damaged merchandise or packaging.

Some damaged or defective merchandise may require inspection or authorization from the manufacturer, vendor, or shipping carrier. When vendor authorization or credit is required, the customer’s refund or replacement may be completed after Richard’s Kitchen Store receives the applicable approval or credit.

Manufacturer warranty claims may be subject to the manufacturer’s warranty procedures and are not automatically considered standard returns.

Exceptions

We understand that unusual circumstances may occur. Any exception outside this policy requires approval from an authorized Richard’s Kitchen Store manager.

Approval of one exception does not change this policy or guarantee approval of a future request.

Richard’s Kitchen Store reserves the right to refuse a return or determine the appropriate resolution when merchandise does not meet the requirements of this policy.